Once you receive your shipping confirmation email allow 2- 8 weeks for delivery and the final delivery will be made by USPS to your mailbox or doorstep. We have many fulfilment centers around the world to ensure your products get delivered to you as quickly as possible.
To reduce storage and labour costs, our goods are located abroad. This process allows us to offer you items at very competitive rates while offering you an English interlocutor.
International orders are shipped Standard International. Once shipped it takes 2-10 weeks. Your order moves through your country's local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day.
|United States||10-40 Business Days|
|Australia||10-60 Business Days|
|Canada||10-60 Business Days|
|United Kingdom||10-60 Business Days|
|Worldwide||10-70 Business Days|
*** Note: above times excludes processing time
PinkPearlBeauty is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
PinkPearlBeauty is not responsible for any packages once they are in the hands of the shipping provider.
Very simple! Head over to our "Track Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.
We do not accept refunds. All sales are final. We do accept exchanges as long as the below criteria is met.
No exchange can be offered if 5 days have gone by from the day your package was delivered, unfortunately, we can't offer you an exchange..
Please contact us at: firstname.lastname@example.org for return address.
Packages will be processed on a first come basis. Please allow up to 10 business days for our return department to process your return. You will be notified via email once your order has been exchanged. If you haven’t received a new tracking # yet, first check in your junk/spam folders, before sending duplicate requests. If you’ve done all of this and you still have not received your exchange yet, please contact us at: email@example.com
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
We ship to all countries, all over the world.
Although our fulfillment house is located in the UK, some of our
speciality items are located in other countries such as Australia,
Germany, United Kingdom and China.
Please contact us at: firstname.lastname@example.org